MyGov and the implications it has on your Accountant


Did you know the implications of linking your MyGov Account with the ATO?

Below summarises the difficulties we have been facing over the last few years with the introduction of the newest features and capabilities of MyGov. These new features, although convenient for you, ensures that we no longer receive paper-based information regarding your tax situation. Find out how to prevent this by following a few easy steps.

MyGov is the portal that enables Australians to access a variety of services such as Medicare, Centrelink, Veterans Affairs and the ATO. Since its roll out in 2013, it has gained tremendous numbers of users, however the Commonwealth Government is in denial over the poor performance of its online service portals although they have received an abundance of negative criticisms from its users. The ATO in particular have admitted they didn’t work closely enough with Accountants before the roll out of MyGov.

We have noticed a number of clients have linked their MyGov and ATO accounts, which means information such as; Notices of Assessments, Statements of Accounts, Confirmation and Reminder Notifications and Activity Instalments all get sent to your MyGov inbox. Although linking your accounts may be convenient for you and the ATO, it does cut your accountant out of the loop and that means we can no longer be proactive as we no longer receive paper-based notifications about your tax matters from the ATO. The problem further escalates if you don’t check your MyGov inbox regularly. We do have the ability to see notices within the Tax Agent Portal, however there is often a substantial delay between the time it arrives in your inbox versus when we can see it. This means we will not be kept abreast of all your taxation affairs.

You can opt to receive email alerts or an SMS notification each time you get a new message in your inbox, so you know to check your messages. To change your inbox notification preference, log into your MyGov account, select the ‘Settings’ icon and go to the ‘Inbox Preferences’ tab. Our preference would be for you to unlink your MyGov and ATO accounts altogether to allow us to properly manage your taxation affairs.

To remove the ATO from your MyGov account:

  1. Login to your MyGov Account.
  2. Go to the services page.
  3. Select the unlink icon next to the ATO service.

Alternatively, you can phone the ATO on 13 28 61 and request them to remove the link between your MyGov account and the ATO so that your notices will be sent directly to us. You will also need to ensure that our address is the main listed address which is PO Box 1027, Coorparoo DC, QLD, 4151.

If you wish to keep your MyGov and ATO account linked, please onforward any correspondence to Coomber & Co and let us know so that we can make a note against your tax matters.

If you do not have a MyGov account, your mail preference and delivery method will remain unchanged and you are not required to do anything.

If you have any further questions please don’t hesitate to call the office on (07) 3847 2000.

Share this post

Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on print
Share on email